Salon Policies/ FAQ

To secure appointment slots and minimize scheduling disruptions, new salon clients and those with a history of cancellations are required to provide a 50% deposit at the time of booking. If you are a returning client that has not had any cancellations, but the system is requesting a deposit, please call the salon (248)331-2422.

 Children 11 years old and up are welcome for hair services in the salon.  No exceptions.

Salon Cancellation PolicyTo ensure smooth operations and respect for both our clients' and stylists' time, we have distinct cancellation policies for members and non-members of the Beaute Care Club.

For Beaute Care Club Members

• Standard Cancellations: Appointments must be canceled at least 48 hours before the scheduled time to avoid fees.
• Late Cancellations (Same-Day-Minimum 2 hour before scheduled appointment time): Members will be charged 50% of the estimated service cost. Members who do not show up without 2 hours notice will be charged 75% of the estimated service cost.
• No-Shows: Members who do not show up without 2 hours notice will be charged 100% of the estimated service cost.
• Priority Rescheduling: Members have access to our priority waitlist and can reschedule sooner if availability arises.

For Non-Members

• Standard Cancellations: Appointments must be canceled at least 72 hours before the scheduled time to avoid fees.
• Late Cancellations (Same-Day): Non-members will be charged 100% of the estimated service cost.
• No-Shows: Non-members must pay the full cost of the estimated service before booking another appointment. After two no-call no-shows, they will no longer be able to book with our salon.

Applies to All Clients

• Deposits: All deposits are non-refundable and non-transferable.
• 15-Minute Grace Period: Clients arriving more than 15 minutes late may have their appointment canceled or adjusted to fit the remaining time available.
• Emergencies: We understand that emergencies happen. Please contact us as soon as possible to discuss your situation, and we’ll do our best to accommodate you.

 Please use the Vagaro app. If the 72 hr cancellation window has passed please call or text (248) 331-2422 to cancel your appointment. Be sure to leave a message if you are contacting us outside of business hours.

No, only credit or debit. Cash tips are okay.

 If you have already booked your appointment and need to make a change. Please call or text the salon at (248) 331-2422

 A shampoo service and express steam treatment is included in all services. If a blow out is needed, that is included as well. A basic detangle is included as well. Please make sure any previous styles have been taken down, and broken down. 

 Yes, hair is included in all service prices with the exception of crochet braids.

Yes, All new clients wishing to book with Niani must book the New Client Experience first.

 We exclusively use products provided by the Beaute Anthologie. We will make exceptions for medicated products prescribed by a doctor for a non-contagious hair or scalp condition. 

 The health and safety of our team members and clients are our top priorities. Our salon can promise that if we are in the salon we have no symptoms of illness, and by you being here, you can confirm you have no symptoms, either. Our stations, tools and products have been thoroughly cleaned and sanitized before you sat down. Our capes and our towels are clean. We will wear a mask for the entire service and ask you to do the same. All salon guest and team members will sanitize their hands before we begin services.